# Warranty replacement

**URL:** <https://community.anovaculinary.com/t/warranty-replacement/2940>\
**Category:** Anova Support\
**Created:** [December 11, 2016, 11:53am UTC](https://community.anovaculinary.com/t/warranty-replacement/2940 "2016-12-11T11:53:01Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Anakin](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/anakin/32/170_2.png) [@Anakin](https://community.anovaculinary.com/u/Anakin)\
**Post date:** [December 11, 2016, 11:53am UTC](https://community.anovaculinary.com/t/warranty-replacement/2940/1 "2016-12-11T11:53:01Z")

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Had to fill in my warranty replacement form, within 36 hrs after receiving. (using time : 3,5 hr). Am I the new recordholder ? 😉 It keeps giving a current temp. of - 10.0 degrees, so the unit keeps heating up (tested with a core temperature meter).

If you pay peanuts, you get monkeys …

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**Author:** ![acs](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/acs/32/855_2.png) [@acs](https://community.anovaculinary.com/u/acs)\
**Post date:** [December 11, 2016, 3:29pm UTC](https://community.anovaculinary.com/t/warranty-replacement/2940/2 "2016-12-11T15:29:25Z")

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My first BT unit failed in a similar fashion. The display read -17.6, so it kept heating up, then all of a sudden it decided the water temp was over 300 degrees, but my favorite part was this which had me laughing.

 ![](https://us1.discourse-cdn.com/flex016/uploads/anova/original/1X/bf626e14657658a814d1a9c59ce0606e603fd0e2.jpg)

That’s only 1308 degrees below absolute zero. 😉

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**Author:** ![Anakin](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/anakin/32/170_2.png) [@Anakin](https://community.anovaculinary.com/u/Anakin)\
**Post date:** [December 11, 2016, 6:22pm UTC](https://community.anovaculinary.com/t/warranty-replacement/2940/3 "2016-12-11T18:22:56Z")

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![](https://us1.discourse-cdn.com/flex016/uploads/anova/original/1X/0badcb0acb58ae690489cc83ec9d82297d217444.png)

Similar over here …

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**Author:** ![acs](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/acs/32/855_2.png) [@acs](https://community.anovaculinary.com/u/acs)\
**Post date:** [December 11, 2016, 9:52pm UTC](https://community.anovaculinary.com/t/warranty-replacement/2940/4 "2016-12-11T21:52:29Z")

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Interesting. I wonder how common this failure is.

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**Author:** ![Bill](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/bill/32/9_2.png) [@Bill](https://community.anovaculinary.com/u/Bill)\
**Post date:** [December 12, 2016, 5:50am UTC](https://community.anovaculinary.com/t/warranty-replacement/2940/5 "2016-12-12T05:50:34Z")

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Yeah, we’ll definitely replace that ASAP!

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**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\
**Post date:** [December 12, 2016, 5:27pm UTC](https://community.anovaculinary.com/t/warranty-replacement/2940/6 "2016-12-12T17:27:11Z")

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Yeah, contact [support@anovaculinary.com](mailto:support@anovaculinary.com) if you haven’t already and we will get you all set up with a new unit!