# What a POS **URL:** \ **Category:** General\ **Created:** [December 31, 2019, 10:49pm UTC](https://community.anovaculinary.com/t/what-a-pos/24537 "2019-12-31T22:49:23Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![DanMcLean](https://avatars.discourse-cdn.com/v4/letter/d/258eb7/32.png) [@DanMcLean](https://community.anovaculinary.com/u/DanMcLean)\ **Post date:** [December 31, 2019, 10:49pm UTC](https://community.anovaculinary.com/t/what-a-pos/24537/1 "2019-12-31T22:49:23Z")
Just got this and excited to try. So far, just problems: 1. Would not heat past 185F 2. Ap disconnected and had to restart both the cooker and my tablet to get to work again 3. Have STOP message that won’t go away (water can is not blocked) ---
**Author:** ![DanMcLean](https://avatars.discourse-cdn.com/v4/letter/d/258eb7/32.png) [@DanMcLean](https://community.anovaculinary.com/u/DanMcLean)\ **Post date:** [December 31, 2019, 10:59pm UTC](https://community.anovaculinary.com/t/what-a-pos/24537/2 "2019-12-31T22:59:21Z")
Oh yeah - and it came with only French instructions ---
**Author:** ![Ember](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/ember/32/729_2.png) [@Ember](https://community.anovaculinary.com/u/Ember)\ **Post date:** [December 31, 2019, 11:42pm UTC](https://community.anovaculinary.com/t/what-a-pos/24537/3 "2019-12-31T23:42:22Z")
Where did you buy it? Might have something to do with the French instructions. Other than that, you could try looking at the FAQs in the Support section (top right menu) for troubleshooting ideas. Most items do not require temperatures higher than 185F for cooking. If the item is not working properly contact Anova Support on [support@anovaculinary.com](mailto:support@anovaculinary.com). ---
**Author:** ![JoshK](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/joshk/32/2884_2.png) [@JoshK](https://community.anovaculinary.com/u/JoshK)\ **Post date:** [January 2, 2020, 10:20pm UTC](https://community.anovaculinary.com/t/what-a-pos/24537/4 "2020-01-02T22:20:58Z")
185F is VERY high for sous vide cooking. I’ve been cooking with mine for over three years and never had a recipe go that high. If you do want to cook at high temps, it’s critical to cover and, ideally, insulate your container, else it loses heat faster than the sous vide can add it (plus, you’ll waste tons of electricity in the process). The Anova will also shut down if too much steam gets into the cooking unit, which can happen at higher temps, especially is the water isn’t covered. That may be your Stop message issue. ---
**Author:** ![MichaelSmith](https://avatars.discourse-cdn.com/v4/letter/m/e68b1a/32.png) [@MichaelSmith](https://community.anovaculinary.com/u/MichaelSmith)\ **Post date:** [January 8, 2020, 7:35pm UTC](https://community.anovaculinary.com/t/what-a-pos/24537/5 "2020-01-08T19:35:42Z")
Hi JoshK. What model Anova did you get… the pro? Curious as I have issues with my newly acquired pro and wondering if I should try for replacement or get money back altogether and try another sous vide company. ---
**Author:** ![Fishchris](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/fishchris/32/5528_2.png) [@Fishchris](https://community.anovaculinary.com/u/Fishchris)\ **Post date:** [January 18, 2020, 7:27am UTC](https://community.anovaculinary.com/t/what-a-pos/24537/6 "2020-01-18T07:27:08Z")
I’ve probably done about 80 SV cooking’s in the last 9 months, and I think the hottest I’ve ever went was 158. Typically 135 F. ---
**Author:** ![Ember](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/ember/32/729_2.png) [@Ember](https://community.anovaculinary.com/u/Ember)\ **Post date:** [January 18, 2020, 11:36am UTC](https://community.anovaculinary.com/t/what-a-pos/24537/7 "2020-01-18T11:36:24Z")
A temperature as high as 185F is typically reserved for cooking fruit and vegetables as this is the temperature at which pectin denatures. ---
**Author:** ![michihenning](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/michihenning/32/1655_2.png) [@michihenning](https://community.anovaculinary.com/u/michihenning)\ **Post date:** [January 18, 2020, 1:30pm UTC](https://community.anovaculinary.com/t/what-a-pos/24537/8 "2020-01-18T13:30:00Z")
Hmmm…, let me see… OP says "Anova will not heat water beyond 185 ºF (85 ºC) and “STOP message that won’t go away”. - Anova’s website says that the [device supports 32º F to 210 ºF (0 ºC to 99 ºC)](https://anovaculinary.com/anova-precision-cooker/anova-precision-cooker-4-0/) - Response from one person is that he’/she hasn’t gone above 158 ºC, and another person stating that 185 ºF is typically reserved for fruit and vegetables. How does either response address the OP’s original problem, or address the fact that the OP’s Anova is nowhere near advertised specifications? ---
**Author:** ![chatnoir](https://avatars.discourse-cdn.com/v4/letter/c/ecd19e/32.png) [@chatnoir](https://community.anovaculinary.com/u/chatnoir)\ **Post date:** [January 18, 2020, 7:01pm UTC](https://community.anovaculinary.com/t/what-a-pos/24537/9 "2020-01-18T19:01:17Z")
Dan, are you still with us? 18 days without a response might indicate problem solved. If so, it would be helpful to know how. ---
**Author:** ![Ember](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/ember/32/729_2.png) [@Ember](https://community.anovaculinary.com/u/Ember)\ **Post date:** [January 18, 2020, 10:12pm UTC](https://community.anovaculinary.com/t/what-a-pos/24537/10 "2020-01-18T22:12:47Z")
Was merely pointing out to @Fishchris that there are valid reasons for one to be cooking around 185F. As previously stated, there is need for the OP to contact Anova support. If the device is faulty, it should be replaced as it has a 2 year warranty. ---
**Author:** ![Fishchris](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/fishchris/32/5528_2.png) [@Fishchris](https://community.anovaculinary.com/u/Fishchris)\ **Post date:** [January 23, 2020, 8:03pm UTC](https://community.anovaculinary.com/t/what-a-pos/24537/11 "2020-01-23T20:03:48Z")
Yes, I’ve heard about that. Just seems odd to me that a person would buy a SV machine to do primarily fruits and veggies… Well, I mean I guess if they were a vegetarian… but then, vegetarians seem odd to me too 🙂 lol I only started doing SV “because” I’m a keto guy who eats TONS of meat, mostly red !