# Why will Anova not respond?

**URL:** <https://community.anovaculinary.com/t/why-will-anova-not-respond/3375>\
**Category:** Anova Support\
**Created:** [December 23, 2016, 6:08am UTC](https://community.anovaculinary.com/t/why-will-anova-not-respond/3375 "2016-12-23T06:08:38Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ryanbermudez](https://avatars.discourse-cdn.com/v4/letter/r/c6cbf5/32.png) [@ryanbermudez](https://community.anovaculinary.com/u/ryanbermudez)\
**Post date:** [December 23, 2016, 6:08am UTC](https://community.anovaculinary.com/t/why-will-anova-not-respond/3375/1 "2016-12-23T06:08:38Z")

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I ordered two cookers a month ago. I’ve emailed Support, I’ve checked shipping status on your website, I’ve tweeted. Nothing. Can someone at Anova please respond? ORDER #US19898

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**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\
**Post date:** [December 23, 2016, 3:42pm UTC](https://community.anovaculinary.com/t/why-will-anova-not-respond/3375/2 "2016-12-23T15:42:52Z")

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Hi @ryanbermudez, it looks like there was an error with your original order, and was lost in shipping. A claim has already been filed and your devices are now out for shipment. It looks like your order has already shipped, but tracking can take 24-48 hours to activate. I’m so sorry about this, support should be getting back to you very shortly and they can help you out with more specifics of your order.

Welcome to community and I hope when your cooker does come you are able to cook some amazing things!