# Wifi and Anova App Question

**URL:** <https://community.anovaculinary.com/t/wifi-and-anova-app-question/6042>\
**Category:** Anova Support\
**Created:** [April 15, 2017, 6:50pm UTC](https://community.anovaculinary.com/t/wifi-and-anova-app-question/6042 "2017-04-15T18:50:22Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![DAP](https://avatars.discourse-cdn.com/v4/letter/d/4bbf92/32.png) [@DAP](https://community.anovaculinary.com/u/DAP)\
**Post date:** [April 15, 2017, 6:50pm UTC](https://community.anovaculinary.com/t/wifi-and-anova-app-question/6042/1 "2017-04-15T18:50:22Z")

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When I purchased the ANOVA about a month ago, the Wi-Fi quickly connected and the iPhone app always recognized the device.

Now when I turn on the ANOVA and launch the app it prompts me for sign in again and I get an error. I enter my username and password and I get an error. Then I use the forgot password option to send myself a link and I get the same error again -Oops, something went wrong. Use your name/client ID combination not found.

What’s really odd is that even when I use the Anova in manual mode without connecting to Bluetooth, I get a notification on my phone when the water has come up to temperature. I don’t understand why I can’t connect via Bluetooth yet I still get notifications.

Has anyone had similar issues and found a resolution? What is the Bluetooth name of the Anova device?

Thanks!!!

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**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\
**Post date:** [April 16, 2017, 8:30pm UTC](https://community.anovaculinary.com/t/wifi-and-anova-app-question/6042/2 "2017-04-16T20:30:45Z")

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Heyyy @DAP the log-in error and Bluetooth/notification issues you’re getting in the app is not a normal thing but no worries - we can troubleshoot. Just shoot us a message at [support@anovaculinary.com](mailto:support@anovaculinary.com) so we can look into that for you. Sorry about that!

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**Author:** ![Fuan-Cho](https://avatars.discourse-cdn.com/v4/letter/f/8edcca/32.png) [@Fuan-Cho](https://community.anovaculinary.com/u/Fuan-Cho)\
**Post date:** [April 17, 2017, 1:35am UTC](https://community.anovaculinary.com/t/wifi-and-anova-app-question/6042/3 "2017-04-17T01:35:19Z")

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Do not worry nobody will pay attention. I am in the same situation 12 days ago. I am already contemplating the option of return because this is very annoying.

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**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\
**Post date:** [April 17, 2017, 2:45am UTC](https://community.anovaculinary.com/t/wifi-and-anova-app-question/6042/4 "2017-04-17T02:45:12Z")

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@Fuan-Cho I know it really sucks and I can totally understand why you’re not happy. Just know we are currently working on the user account issues. Also, we’ve heard everyone out and we’ll be changing a few things about the app. You’ll be able to opt out of having a user account if you have the Bluetooth device. I’ll just drop the updates on that here \> [Update on User Accounts – Anova Culinary](https://anovaculinary.com/update-user-accounts/).