# Will I ever receive my sous vide? **URL:** \ **Category:** Anova Support\ **Created:** [December 11, 2016, 11:27am UTC](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939 "2016-12-11T11:27:52Z")\ **Posts on this page:** 20\ **Page:** 4
**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Post date:** [December 23, 2016, 5:18am UTC](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939/62 "2016-12-23T05:18:45Z")
Also for everyone, just so you know, it is most likely that at this point your order is in processing or has already shipped. The issue is that tracking can take 24-48 hours to become active, so it might get to you before it is even trackable. We are so incredibly sorry again for the delays, and we will give you any updates as soon as we get them. Thank you for bearing with me during this whole process. I do hope you are having happy holidays so far, and we will continue to work until every last holiday package is delivered. ---
**Author:** ![Gracechan](https://avatars.discourse-cdn.com/v4/letter/g/ecb155/32.png) [@Gracechan](https://community.anovaculinary.com/u/Gracechan)\ **Post date:** [December 23, 2016, 9:57pm UTC](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939/63 "2016-12-23T21:57:14Z")
Given that GLS only work on weekday - I am highly doubtful that my present for my partner will arrive in time. How disappointing ---
**Author:** ![Ozie](https://avatars.discourse-cdn.com/v4/letter/o/c2a13f/32.png) [@Ozie](https://community.anovaculinary.com/u/Ozie)\ **Post date:** [December 23, 2016, 11:24pm UTC](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939/64 "2016-12-23T23:24:27Z")
WORST experience ever purchasing this product. The lies and communication is appalling. Purchased back in November. Up-to-date shipping info is useless… Arriving at your Door by Dec. 23rd-24th (after being changed many times) The tracking page says Estimated arrival 28 Dec 2016… Only got scanned in at 7pm on the 23rd and being ‘trucked out’ So disappointed in this experience ---
**Author:** ![AshleyH](https://avatars.discourse-cdn.com/v4/letter/a/3be4f8/32.png) [@AshleyH](https://community.anovaculinary.com/u/AshleyH)\ **Post date:** [December 24, 2016, 12:21pm UTC](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939/65 "2016-12-24T12:21:32Z")
If there are delays in China and you know there are delays then why are you sending emails to people telling them their cooker has been shipped via DHL (with tracking number) when it hasn’t actually been sent at all??? ---
**Author:** ![paulndo](https://avatars.discourse-cdn.com/v4/letter/p/b9e5f3/32.png) [@paulndo](https://community.anovaculinary.com/u/paulndo)\ **Post date:** [December 24, 2016, 5:07pm UTC](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939/66 "2016-12-24T17:07:03Z")
looks like i was one of the nandful who didn’t receive the DHL upgrade - the unit didn’t appear to arrive in the UK until this morning and is sat in a parcel force dept less than 20 miles from me. i have to say the level of service received from you guys has been a disgrace and you should be ashamed of your repeated claims about order now for xmas when you know fine well that this is not possible. i will be interested to see how you compensate all those poor sods like myself who bought this as a gift for a loved one and now has to wrap an empty box and explain that their present was delayed due to the incompetence of the manufacturer merry xmas ---
**Author:** ![alexwoodcreates](https://avatars.discourse-cdn.com/v4/letter/a/96bed5/32.png) [@alexwoodcreates](https://community.anovaculinary.com/u/alexwoodcreates)\ **Post date:** [December 24, 2016, 10:31pm UTC](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939/67 "2016-12-24T22:31:55Z")
Oh no no no! Same problem here in Cambridgeshire, you foolishly didn’t pay for Saturday delivery in the UK, so my order is sat in a depot waiting till the 28th. Total and utter screw up. ---
**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Post date:** [December 25, 2016, 1:17am UTC](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939/68 "2016-12-25T01:17:47Z")
Hi all, just a quick update: We are currently working on solutions for all those affected by the shipping delays. We will be sending out an email shortly with more information, so keep your eye out. Everything is most likely already shipping or in the worst case still processing, but out for shipping tomorrow. So sorry again for how frustrating this situation has been. I will do my best to keep you all updated. I hope you all have a good Christmas eve and Happy Holidays. ---
**Author:** ![papertroll](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/papertroll/32/475_2.png) [@papertroll](https://community.anovaculinary.com/u/papertroll)\ **Post date:** [December 25, 2016, 6:40am UTC](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939/69 "2016-12-25T06:40:17Z")
Wow just made a account to question why you you would be so \_\_\_\_\_\_\_. Guy spent good money and extra on shipping , something they said they could deliver on yet they failed and you have to dump on him? Here’s to hoping you get coal in your stocking … Merry Ho HO Edit : tempted to make the purchase but if the community is like ACS , maybe not . ---
**Author:** ![acs](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/acs/32/855_2.png) [@acs](https://community.anovaculinary.com/u/acs)\ **Post date:** [December 25, 2016, 3:37pm UTC](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939/70 "2016-12-25T15:37:01Z")
I can certainly empathize with the OP about Anova’s delays, a year ago, about this same time, they bungled my RMA pretty badly, The CS manager even called me personally about it. One thing I’m seeing this year that is different is that Anova is actually going out of their way to upgrade orders to express shipping in the attempt to get things out to people on time. Shit happens, it always will, but what sets a company apart is how they chose to deal with it. So far, I think they are doing a good job at trying to make things right. Christmas doesn’t come from a store, but coal is awesome, thanks, I can use it in my pizza oven once I add forced draft air. Been jonesing for a Grimaldi’s pie for a while now. BTW, how long have you and the OP known each other? Curious how you know they paid for extra shipping. ---
**Author:** ![papertroll](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/papertroll/32/475_2.png) [@papertroll](https://community.anovaculinary.com/u/papertroll)\ **Post date:** [December 25, 2016, 3:56pm UTC](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939/71 "2016-12-25T15:56:23Z")
“I can certainly empathize with the OP,” With the post that I initially replied to it hardly seems that you empathize with the OP’s situation. My mistake I thought the OP said that he or she paid extra on shipping . think the seventh post someone mentioned paying for express shipping only to be let down. I don’t know the OP. Seems like quite the unit but reading here it seems as though they can’t even ship in a timely manner having to deal with a broken unit would be a nightmare. ---
**Author:** ![acs](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/acs/32/855_2.png) [@acs](https://community.anovaculinary.com/u/acs)\ **Post date:** [December 25, 2016, 4:26pm UTC](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939/72 "2016-12-25T16:26:30Z")
I had an errant comma in there, the proper context should have been: “I can certainly empathize with the OP about Anova’s delays,” And they certainly are irksome. The shipping debacle seems to be a recent thing. There are some other posts scattered somewhere on this forum from @HunterC and @Bill that go into detail about supplier delays, a problem with a contract distribution center(s) and such. Just sounds like a bit of poorly timed bad luck. Give them a month or so, see how they handle things and if shipping times go back to normal. Hard to accurately judge an entire company based on a single event that might or might not have even been within their control. ---
**Author:** ![TheJokeroid](https://avatars.discourse-cdn.com/v4/letter/t/9f8e36/32.png) [@TheJokeroid](https://community.anovaculinary.com/u/TheJokeroid)\ **Post date:** [December 29, 2016, 6:38pm UTC](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939/73 "2016-12-29T18:38:40Z")
Est-ce-que je dois attendre avant de commander mon appareil? Je demeure au Québec. ---
**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Post date:** [December 30, 2016, 5:22pm UTC](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939/74 "2016-12-30T17:22:40Z")
Vous n’aurez pas à attendre l’ordre. Il ya juste quelques jours de retard au Canada pour les unités Wifi. Vous pouvez commander chez [ca.anovaculinary.com](http://ca.anovaculinary.com) 🙂 I used google translate, I hope it isn’t horrible… ---
**Author:** ![TheJokeroid](https://avatars.discourse-cdn.com/v4/letter/t/9f8e36/32.png) [@TheJokeroid](https://community.anovaculinary.com/u/TheJokeroid)\ **Post date:** [December 31, 2016, 2:02am UTC](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939/75 "2016-12-31T02:02:47Z")
Merci. Et si je désire celui qui est Bluetooth, il y a retard aussi? ---
**Author:** ![fischersd](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/fischersd/32/5594_2.png) [@fischersd](https://community.anovaculinary.com/u/fischersd)\ **Post date:** [December 31, 2016, 2:44am UTC](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939/76 "2016-12-31T02:44:49Z")
The guy’s alias is “The Jokeroid” - you really think he doesn’t speak english? @TheJokeroid - quit being the typical Quebecois and cut the American company some slack. ---
**Author:** ![TheJokeroid](https://avatars.discourse-cdn.com/v4/letter/t/9f8e36/32.png) [@TheJokeroid](https://community.anovaculinary.com/u/TheJokeroid)\ **Post date:** [December 31, 2016, 3:01am UTC](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939/77 "2016-12-31T03:01:00Z")
Thanks Hunter. And if I want the bluetooth model. Is there a delay? ---
**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Post date:** [December 31, 2016, 6:42pm UTC](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939/78 "2016-12-31T18:42:50Z")
> [@TheJokeroid](#): > > Merci. Et si je désire celui qui est Bluetooth, il y a retard aussi? No there is no delay for bluetooth 🙂 ---
**Author:** ![TheJokeroid](https://avatars.discourse-cdn.com/v4/letter/t/9f8e36/32.png) [@TheJokeroid](https://community.anovaculinary.com/u/TheJokeroid)\ **Post date:** [December 31, 2016, 7:10pm UTC](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939/79 "2016-12-31T19:10:07Z")
Thanks, merci ---
**Author:** ![Emz58](https://avatars.discourse-cdn.com/v4/letter/e/ea5d25/32.png) [@Emz58](https://community.anovaculinary.com/u/Emz58)\ **Post date:** [January 2, 2017, 5:17am UTC](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939/80 "2017-01-02T05:17:06Z")
Hello, I ordered my sous vide early december. I’ve heard NOTHING since. The advised timeframe for delivery was between the 19th december and the 24th…I am still waiting. I have never received anything apart from the original confirmation email. The tracking link shows me the following: _Order Number #AU110662_ _Order Status: Being Processed_ _Order Date: Dec 04, 2016 9:02 PM (America/Los\_Angeles)_ _Last Update: Dec 04, 2016 9:02 PM (America/Los\_Angeles)_ it hasn’t been touched since the 4th December!!! I have written numerous emails to you at different times, and not one person has replied. I would really appreciate knowing whats going on. I understand that it was over Christmas, however, to order it on the 5th, and be given a timeframe, and now find out theres been no update since ordering, but you were happy to accept my money! Please advise immediately. ---
**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Post date:** [January 3, 2017, 4:52pm UTC](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939/81 "2017-01-03T16:52:16Z")
Hi @Emz58, I’m so sorry you haven’t received a response and that you were affected by the shipping delays. Have you received the email for all AU customers affected by the delay? I have just looked into your order and it shipped out yesterday. I just sent you a PM with the tracking info. [Previous page](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939.md?page=3) [Next page](https://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939.md?page=5)