Here is an email I sent to support. Wondering if I am the only one…
I recently received my oven which I purchased about a month back. We bought this oven for making breads and the steam function is very important. It doesn’t seem to be working right. A lot of steam comes out the front from the orifice below the water tank. But doesn’t seem to be making it into the oven at a consistent and controlled manner. The breads we are making are behaving as though there is no steam environment. We have cooked a few loaves at 100% steam function but the crust still is overdone before the bread is cooked through.
Further troubleshooting I have done is running the oven without anything in it. Steam function to 100% and various other levels. When I open the oven door no steam escapes even though steam is coming out of the front at an excess.
Other issues include a flickering light inside when the unit is demanding heat.