Problems with firmware update

I have a brand new Anova Premier unit. App calls for a firmware update but the update fails to complete! Anyone else having this problem?

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Yes having exactly the same problem with my Anova Precision. Did you find a solution?

Did you contact support?

The support are not responsive and do nothing to resolve. £200 for a device that doesn’t work as advertised. Sending mine back. How can I trust it to be left cooking overnight unsupervised when it can’t even connect to WiFi. Not fit for purpose

same stuff here