I have been holding off purchasing this oven since it first came out. Reason being too many issues and secondly poor customer service. I am just checking in to see if Anova has got their act together and fixed the issues which it originally had and if their customer service has gotten any better. I know some people have said it is still worth putting up with the issues. My feeling is that may be but I am not going to spend that kind of money on something that has been flawed and remains flawed after several years. Just looking for some honest answers. Thank you.
While I agree with the viewpoint that the APO product is flawed & unreliable, I only have praise for their customer support team.
I returned mine when the fan died in 2 months of usage. Unacceptable quality from a 3+ year product.
The customer support did their best to provide RMA & refund. Great team. Wish they supported an improved product.
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I’ve read accounts of problems, but I have to say that I’ve not had any issues, and I’ve had mine for a little over a year and use it all the time… several times per week. I have several recipes saved on my iPhone on their app (ex., sugar snap peas), and all I have to do is shove them in the oven and touch the “start” button under the recipe. They come out the same every single time. I’ve been keeping my fingers crossed that nothing happens to the oven because I’ve come to depend on it a lot. I hardly ever use my regular oven now. Good luck!
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I have been thrilled with my Anova Precision Oven, have not used my regular oven since I received it which was probably 12months ago. My wifi failed and then it would not turn off but Anova had a new one delivered immediately and picked up the original one. I cannot praise their service enough. I find it so simple to use, quick and efficient and so easy to keep clean. Go for it!
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Hi, I totally agree. Had a strange sound (provided a short video) and customer service replaced it without further questions, at their cost. The new oven works perfectly.
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My first oven died at 3 years. Against my better judgment and the ability to combine a small discount with a current sale. I replaced it with a new one which I received five months ago. All is well until the last month when my current oven developed problems. The display started flickering on and off during bakes and occasionally resetting. I was able to complete One bread, bake after unplugging the oven for 24 hours but a second cook and a higher temperature again resulted in flickering display and reset. The oven has also been tripping the breaker although used in three separate outlets it’s really not usable now or dependable.
Same story as many of those below. I’ve been trying to contact support for a week with multiple phone messages and emails. Absolutely no response. I’m not sure they will be able to offer me an in warranty replacement since the 1.0 has been replaced with 2.0 and there is no way I’m spending over $1000 on another Anova Oven. If support ever contacts me I’m going to see if I can get a refund on my most recent purchase. If I can’t and they do send me a warranty replacement I guess I’ll just use that till it dies because this oven truly when it works has features that are unmatched in the market. I love it, but it seems to be broken.
Thanks for sharing. It helps me alot.
Best Regards
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