Anova support is a disaster

Oven went blank after 2 months of ownership. Given the poor reliability with the poor support i tried to return the unit but got regected even though I only owned it for 60 days. Now i cannot get a reply even if I wanted it repaired. I bought the unit directly from them.
i called and it either hangs up on me in 2 minutes or it sends me to Marriane who says she can’t help me and tells me to email customer support. I do and they do not respond

it is a total nightmare

if I do not hear back in a week I am taking them to small claims court

I agree, they decided to ignore me when they sent me a non-working oven. I have emailed them in all channels, press, support, info etc etc but they do not reply. Anova is a scam company do not buy their products!