Anova Precision Oven Not Honouring Warantee

Hello everyone,

I am trying to get some help here. My Anova Precision Oven has stopped working within the warantee window. The support section have agreed it is broken and passed on to replacement, but replacement department is not responding and now support is also not responding. Has anyone had any luck with getting their warranties honoured and any pointers here?

Thanks

Eloy