My Anova Pro sous vide machine broke down last year (it stopped being able to heat up) and Anova Support committed to providing a replacement last December. I have waited for 4 months now and every time I follow up on this, they say there is no replacement unit available. This sounds frankly ridiculous given they are selling new units on their website globally without issue. Also, I have just lost 4 months of my warranty period and counting. In the meantime, I am stuck without a sous vide unit despite paying the premium for a Pro unit (which by the way has broken down and been replaced a number of times now, each time for a different reason). It is clear they can and should do something about this, but they aren’t. I am surprised they are allowing this issue to persist and it goes against their reputation for good customer service.
Does anyone have a similar issue with their replacements?