the touch buttons are not working

hi! i am using the anova pro. and wondering if anyone has the same problem where ONLY the “+” button is working, the rest are not.
Also, have tried replug and redownload the apps. still no signs of change.
My bluetooth isn’t connecting to the device. this is very very frustating. have only used it once.

please advice! thanks.

Contact Anova customer support.
Not much a user forum can do to help.

have just contacted them. thank you for letting me know.