I ordered an Anova last week, and chose the DHL option. I get a call from DHL today demanding an additional RM240+ before they will deliver the item to me - they say this includes import duty (RM138.06), GST (RM49.70) and a “processing fee” of RM53. This comes to about 80 Singpapore dollars, about half of what I paid for the Anova. I feel that Anova should inform their customers about this up front before we order. I don’t mind paying the GST but I’ve never heard of kitchen appliances being subject to almost 20% import duty. I feel like I want to reject shipment and demand a refund.
One unhappy customer.