Anova Pro DOA?

Anova Support
1

Hi all

Merry Christmas =)
I was going to use my brand new Anova Pro today, but it did not work for me.
When starting it up I could not change any settings on the display.
when e.g. pressing temperature or time and + or – it did only beep, but it did not change any settings.

I tried to connect it to the new app, it asked to update the firmware and I did.
After the update (were the numbers in the display went up), it said I had to press temperature for 5 seconds to reveal a 5 digit code, that I should enter in the app.
Pressing the display for 5 seconds and nothing happens, actually, all touch to the display does not seem to work, not even a beep anymore.
Luckily, I had a spare older generation in my possession, saving my Christmas roast for today.
Does anyone know how to resolve this issue?

1 Like
2

Please contact support as soon as you can. If they do not have a immediate solution I am sure a new one will be coming your way.

3

I have written them lets see what happens, was hoping someone had a fast solution =)

4

I have not heard of any magic for this issue, sorry.

5

I have exactly the same issue…very frustrating

6

Contact Support. The device is under 2 year warranty.