Has this happened to anyone else? I literally just got the device, cooked once successfully with it (not super high temp) and unplugged it.
I plugged it back in and the system automatically starts making noise and circulating water, however the screen will not turn on. I am unsure what has happened.
I loved using my Anova One for almost a year and few months. Another day I turned on my device for cooking some eggs for dinner, it beeped, however, the screen remained blank(white backlight is on), however, is nothing displayed. I can touch the screen and hear it beeping, I could also turn the device on when I guess where the start button is. I tried to power cycle a few times and the screen still remains blank. What are my options? Attached is picture of the device’s serial number.
I sent an email to support and got respond from Christy with an offer to buy another unit with a discount. I appreciate the offer, however, I hate wasting resources and money as my Anova most likely just needs another screen or minor repair as I can tell the mechanics and microprocessor still working. Can you tell me if I can repair this myself? I have hands on microelectronics experience and always tinker with projects. What is likely wrong? Can I order spare parts? Any other options than throwing away a good unit and buying another one?
Sorry guys, but I think you’re misunderstanding what the community is for. This is for other Anova customers helping each other. You’re clearly having issues with defective units. You need to call / e-mail Anova customer support and take it to resolution. No-one here can offer you any more assistance than Anova can for these hardware faults.
My LCD touch screen has stopped responding to touching it. The unit boots up and passes its self test and shows the options, but nothing happens when you touch it. ANOVA is telling me that they do not have replacement screens available, and can not give me a source for one. Has anyone had an success with finding a replacement?
