DHL have no record of picking up my order?

Hi Anova,

could you have a look at my order please i have a couple of emails that say the delivery has been upgraded (DHL before 12) and an email that says it was shipped on the 22nd but according to the courier they have no record of picking it up from you my order number is :-

(order #UK17170.1)

could you give me an update please.