I have been a big fan of sous vide ever since I have worked as a waiter in a top restaurant.
This year I decided I will surprise myself with a SV for Christmas and going through a lot of YT videos I went with the Anova.
A couple days back I got an email saying they have a discount if you order the Anova Precision Cooker with a base so I did that. Obviously I had to pay upfront which is fine.
But it has been a couple days already and my order is still showing as “Processing” which can mean anything, from just receiving it to already shipping I guess?
I tried contacting customer service after a couple of days but they have not replied yet. What is the usual reply time for them? This is getting a bit worrying now