Same with me. But only sometimes … : Temperature reaches where it needs to be, then I put my bag in, the water cools down slightly, then the timer doesn’t start because I am now being told that my water needs to “pre-heat” again according to the app. So now my food in the bag is in the water that is “pre-heating” even though a few seconds earlier, the temperature was where it needed to be … any help would be much appreciated as I never know if I can just walk away and assume everything will work out / the timer is running, etc. or if my food is sitting in water that is just slightly below the desired temperature and the timer is still not starting and my food is ruined. … Other than that, LOVE LOVE LOVE my Anova!!!