I just wanted to give a bit of hope to those that purchased their cooker through the web site. I just received my cooker. It came in a nice tube package, well padded and easy to put back in the package for storage. Now I just have to wait for the iOS app for the thing before I use it. Yes, you can use it without the app, but that isn’t why I bought it. I bought it because of the app. My suggestion to everyone is to just wait and you will get yours. I think these people are in over their heads and are doing the best that they can.
Robert Barnett