Water Temp Never Increases

Hi All,

I got THE wifi/Bluetooth version for Christmas and have had zero luck with this. Water temp never increases. First I tried hot water from tap, which was 115 f… Pre heated for 4 hours temp dropped to 75. Put boiling hot water in, which was 152 f… Put my room temp chicken in, temp dropped to 119 within 45 mins. Nothing I do will get the temp to increase. Thought this was supposed to be simple? This is ridiculous

If the unit is not heating there is obviously something wrong. Please contact support for assistance. There is a phone number on the website or email support@anovaculinary.com