Hi @psuttill, so sorry for all the delays, and welcome to the community site! All Canadian orders should be arriving by the 11th. Tracking can sometimes take 24-48 hours after a package has shipped to become active. So that email might come a little later than the 6th, which is when CA should ship out of the warehouse.
We are always working on improving our process, so I will definitely pass along your feedback
Please let me know if you need help with anything else.