Put off by the delays in shipping my oven and the discouraging number of issues other owners are having, I’ve been trying to cancel my order for a week. No response to my emails to the Support team at all. Any tips on how to get a response on order change issues? Phone better?
For context, I was an early adopter of Anova’s precision cooker, so know how things go with a startup, I’d assumed things had changed by now,
Why not just try it, you have 100 days to return? People are generally going to voice issues/concerns versus those where it’s working well. I posted here with an issue heating to 212F, likely due to altitude, but otherwise it’s been a flawless experience for me, and I’m very happy with the product. I wouldn’t let the posts here really sway your order unless you really don’t want it anymore.
After promising signs with an email from support, Anova has one again dropped off the radar and nothing for a couple of days - sigh - so much promise and so little follow through.