I’ve had excellent service from Anova Support since receiving my APO at the beginning of November. Initially I had some minor questions and they were answered promptly, including some follow ups. Then, a couple of weeks ago, I experienced some issues with how the steam process was working. Sadly, after a few back and forth messages with Support, we concluded the oven was malfunctioning and needed to be replaced. I was immediately provided with a UPS shipping return label to send my oven back, which I did yesterday. (Fortunately, I kept the box and styrofoam - DON’T throw it away if you’re a new purchaser!) I’m now waiting for a new oven and I’m hoping it won’t take too long because I miss it already! Perhaps the Support response varies depending on location? I’m in BC, Canada and dealing with Support in Ontario, Canada. The message from Raptorman who reports getting an unrequested full refund instead of shipping details seems very strange indeed! As for the WiFi issues, it’s unfortunate that potential help from other APO owners is scattered all over the place, but that seems to be the case. I would prefer to have everyone use this forum, but it seems more people use Reddit (which I find tricky to navigate) and Facebook, which I don’t use at all. I agree with other comments here that the best approach is to continue trying to reach Support through their normal channels. For me, email has been fine. Now that the holidays are over we can only hope Anova will be able to step up to servicing what appears to be a VERY successful runout of their new oven!