Customer service is extremely backed up. They sold way more ovens than they expected. It is taking between 1 to 2 weeks to get responses. For the WiFi issue, if you use a VPN on your phone or tablet, disconnect it. That has been the most common issue. If you use an adblocking DNS service like adguard or nextdns disable it during setup. Also check if you have something like parental controls turned on in your router. You may need to write a rule for the oven to bypass the rules. If it isn’t one of those, then yeah, you probably need customer support. If you are a facebook user, there are two active groups, and at least one Anova employee participates and may have more ideas. #anovafoodnerd fam - sous vide and combi oven cooking | Facebook and Redirecting...