Anova Nano not heating

Anova Support
1

Hi guys,

First of all, Im quite new to this kind of cooking.

So that being said, I bought an Anova Nano but its doesn’t seem to be heating up. The water stays at the same temperature (80.6 - 80.8 f) it doesn’t goes up.

I tried several power outlets and got the same response from the nano. I even tried to heat up the water first and then insert the nano into the container but got the same result.

Any help?

Thanks,

Lorenzo.

2

After plugging in the Nano, did you also hit the start/play button? Is the unit circulating the water at all?

3

Emailing Anova’a customer service would be a good place to start

4

Hi,

Yes I pressed the start/play button and the water circulates perfectly.

Thanks,

Lorenzo.

5

Okay, just wanted to be sure. Alright, sounds like your unit is not working like it should. I’d definitely email us at support@anvoaculinary.com. We’ll help you out.

Edit: solved.