My Anova Nano is now 2 years and 3 months old and is doing a great job. I used it on Xmas day and noticed the plastic surround holding the clamp to the Anova body is disintegrating and pieces are breaking away. It has always been looked after and stored in the original box when not in use. I am curious if anyone else has had this problem.
I have not had the problem. I have older models, however.
I had the same problem a few months ago. I contacted Anova and they sent me a new one, redesigned, with no questions asked. Great service!
Their after sales customer service I agree is excellent. They were quick to respond to my email outlining the problem and are sending me a replacement. I would be interested to know what is different in the redesigned one they sent you.