Anova precision cooker not circulating water

Anova Precision® Cooker
1

In January 2022, I bought new Anova Precision Cooker 900w unit through Amazon. I used it once or twice and then, in mid March, I set it up to use again and discovered that the unit was not circulating water. I called Anova and they walked me through resetting the unit, but without success in solving the problem. Anyone have this problem and discover a solution?

Thanks, in advance, for your thoughts.

Bob

2

Warranty. You have 2 years. Get the unit replaced (they should have given you an RMA number to get it replaced).

3

Bought it through Amazon and Anova does not honor warranty if bought through Amazon

4

Of that I am skeptical.

5

Hi! You nedd to verify if the propeller screw is pretty tight, if not the motor will rotate bute the wather no. Other couse could be a damage in the motor, if you plug anova in a wrong voltage the motor will burn.

6

I called Anova when the problem first arose and asked about replacement. Anova asked me when I bought from them. I told them I bought through Amazon and Anova said I had to call Amazon.

Anova’s policy is below:

The following Warranty provisions shall apply to products sold by Anova (“Seller”) to the entity shown as buyer (“Buyer”) on Seller’s invoice.

  1. Initial Warranty. Seller warrants to the Buyer that the products manufactured by the seller are free from defects in material and workmanship for a period not to exceed two (2) year, from the date the product is received by Buyer from the Seller (the “initial warranty”).
  2. Purchasing Anova products from an unauthorized reseller will null and void the warranty. For a list of authorized sellers, click here

Apparently, I bought from an unauthorized reseller through Amazon, but I fail to understand why Anova will not support its product -no matter from whom I purchased the product.

Bob

Robert M. Kunes
1573 Fairway Drive
Charleston SC 29412
843.224.5678

robert.kunes@gmail.com

For God so loved the world that He gave His only begotten son that whoever believes in Him shall not perish but have eternal life. For God did not send His Son into the world to condemn the world, but in order that the world might be saved through Him. John 3:16-17

7

I bought mine through Costco. My ANOVA Vacuum Sealer Pro from ANOVA through Amazon.

My APC impeller is a press fit.

Apropos nothing; I am currently on Isle of Palms in a Sea of Cars.

8

If you look at the list of approved sellers, you see that there are Anova stores on Amazon US, Canada and Australia - so, yes, you bought from an unauthorized 3rd party.

The reason would seem obvious - people could purchase refurbished or used units and sell them off as new product on their own Amazon store.

You could try contacting Amazon to complain about who you purchased the Anova from, but you have no recourse with Anova due to where you purchased it from.

Also, some advice? Posting your personal contact information into a publicly viewable forum on the internet is a really bad idea. Also, please don’t post religious information - many find that offensive.