Lack of extra support

My precision cooker died. No display nothing! I contacted Anova ,they told me to reset it ,by unplugging it try different receptacles etc. no go. I enquired about repairs,they responded… no service or repair facilities. Thy offered a paltry $25 discount code to purchase a new unit. Not much incentive to purchase anew one ,given the high cost of the original cooker. Any other suggestions out there? Should I move on and purchase a competitor’s product?