Hellou, i buyed new anova precision. Delivery yesterday. I try cook chicken is seal vacuum bag. Bags are ready , i flturn on aniva and nothing circulation not work and i hear bad sound .. i see on rod brown color.. what now?
Here is video:
That's corrosion and mineral deposit. That doesn't look like a brand new machine. I would contact your point of sale and then contact Anova support on firstname.lastname@example.org. This is not how a brand new, unused unit should look.
Did you buy it directly from Anova or through a third party: Amazon, eBay, etc.? If you bought it from Anova, get in touch with support. If not, contact the seller ore the host site.
i buyed from anova culinary page https://anovaculinary.com/
Then i would do as @Ember suggests, add contact support
Sounds fishy to me.
They obviously sent you a second-hand unit. There is corrosion as well as mineral deposits. Personally, I'd give them hell for this.