Continuous High Pitch Sound

[wggiroir]

As with many other customers, I have a continuous high pitch sound.

I just received the anova as a present and bought a $20, 2 inch steak.

The water is between the min and max mark. Nothing but a high pitch.

Any suggestions?

Very disappointed so far...

[Ember]

Contact support. There is something not right.

[wggiroir]

Thanks Ember

I contacted support and they referred me to this site

My device is making noises - what do they mean?

Having read that and many other web pages trying to resolve the issue they gave me the link to return it.

It was a gift through Amazon so I returned it for Amazon credit. I will not buy another Anova after reading all the other people that had the same problem and that it can be caused by steam.

It's a shame as they are on the cusp of having a good product.

I'd guess poor senior management

[AlyssaWOAH]

Hey, what was your customer support ticket #? @wggiroir

[wggiroir]

I never received a support ticket number. I contacted support through the online chat

[AlyssaWOAH]

Ooh okay. Can you please reach out to support@anovaculinary.com? We'll look into other options with helping you with your cooker.

[andr1]

I am having the same issue with a brand new unit. Support just sent me some copy/pasted docs that had nothing to do with my issue and closed the ticket.

Please help. Support Ticket #469661

[AlyssaWOAH]

Oof I am really sorry about that. I see what you mean and that's not a good response. I've alerted our customer success manager and we'll appropriately follow up with the issue you're experiencing.

[wggiroir]

My ticket is 470409

[AlyssaWOAH]

Thanks! We'll have someone follow up with you.

[wggiroir]

Thank you for reaching out to assist but the email support gave me the same links I had previously received in chat. I have since returned the unit through Amazon