How to stop a rattling sound on my Nano

My 2 yr old Nano makes a constant, very loud, rattling sound when in use and I can’t get it to stop. I clean it regularly. I used to hum very loudly as well but the rattling overpowers this. The noise can be heard in other rooms, it is so loud. My inquirey with Anova during the summer of 2021 did not resolve the issue. Any suggestions?

Sorry about that! Sounds like there is definitely an issue. Email support@anovaculinary.com and we’ll see what the tech support team can do!