Has Anova gone bankrupt? Support non existant...

Anova Support
1

Last year in December 2023, I ordered an Anova Precision Cooker 3.0 together with some accessoires like the Anova Precision Cooker Base. Once I received everything, I noticed the cooker base did not fit on my Precision Cooker 3.0 so I logged a support case.

To be honest, I thought it was simply because it wasn’t compatible with the 3.0 cooker despite Anova advertising the base on the 3.0 cooker product page. Anyway I logged a support case and after a tediously long process of 2 months, support told me the base should be compatible and they would ship me an RMA. I found this a bit weird because the base itself did not seem to be damaged at all.

Anyway this was somewhere early February 2024. After a few weeks I still hadn’t received anything or any shipping confirmation so I asked for an update. Unfortunately Anova has just been ignoring me ever since, I have sent numerous replies asking for an update, nothing at all.

I also tried contacting their info@annovaculinary.com mailbox instead, also no reply. Hence why I am now giving the community board a shot. Does anyone know how I can get in touch with Anova? This has literally been the worst customer support I have ever received, it’s been 6 months and I still do not have a solution.

Support case # is 893308 in case anyone from Anova is reading this.

2

Anova don’t read $hit here! …however you can use the little orange chat box to the right hand side of a computer screen to kickstart chat, at that point I would simply ask for the organ grinder NOT the monkey… by that I mean ask for an explanation & resolution from the CS MANAGER

So… Bill, AND Harry (harry is new)

Or take the names off that page & send emails to them to @anovaculinary
& just say that Anova sitting on a problem for months means you wish to escalate the complaint because it is poor c.s.

3

Tried it yesterday but Anova doesn’t read the orange chat box either. Texted them but got no reply whatsoever. I’m really starting to think they have gone bankrupt.

4

Sometimes takes several days… (yeah, really)
Have you rung them using a real voice on a real phone as per the old days?

Address

Anova Culinary, Inc.
180 Steuart Street #192843
San Francisco, CA 94105
P: 855.421.8282

5

I got through via the orange button, highlighting this thread (Kristoffer picked it up)

Hopefully they are now back on the case.

6

So, did you follow up, & if so what was the result ??