Only getting the '+' Symbol on the display

Hi everyone,

I’ve recently received a Precision Pro and I’m having an issue with it. I was setting it up on the app and it couldn’t find my Precision Pro on the first go round after inputting the code. I turned it off from the wall outlet and turned it back on, however I’m only getting the ‘+’ symbol on the bottom right of the display. I’ve tried to press it and holding down on it but nothing happens.

Does anyone know what has happened here and able to support me? Any help would be greatly appreciated.


Im having the same issue, how did you get this resolved in the end ?

contact customer support

Customer support is not answering. This ought to have a solution or it should be posted I their support section

I’m having the same problem. I purchased two late 2022 just befor Christmas, (one for a present) Have only just started using mine and initially I had a LED fail on the display last week and tonight I got the + of death.
Does anyone have any fix? I have all these bags full of food screaming!! COOK ME!! :wink: