Another day without our ovens… and still radio silence from Anova
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I can’t believe they shipped an OTA updatable product without a robust fail-safe / recovery mode included. If my iPhone fails an OTA it has a recovery-mode. So do Androids. So do many other devices.
It all smells of cheap-ing out on R&D and manufacturing costs.
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sadly its been offline all day so I think its kaput, annoying because I have the Anova 1.0 but if I disconnect the Black Brick there is no chance of ever getting it back I would warrant. I’ve heard you can install another oven on a separate device but I dont want to risk it.
hey hey, sorry to hear. My recommendation would be to create another account with a new email, and use a different device, I have an iPad that I will use… this way all is separate.
BTW I checked and now it says it has a different firmware then when I sent the screenshot to support. Strange…
when I sent the screenshot it had 11_202_1.2.17_01.01.14 now the app says 11_202_1.2.17_00.00.00
Still is online some minutes before going offline. Well, not much hope to be honest. Cheers!
sorry did this on general post rather than reply..
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Yup makes sense!
17 Days and my AnovaPro 2 is Dead. No support from Anova and No refund. I’ve had to purchase a new oven to feed my family. NOT IMPRESSED I think this will be the DEATH of Anova in the UK
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morning folks - so latest missive from Anova is if you upgrade to firmware 11_207_1.2.17_00.00.00 (I know there’s another “207” knocking around) and then to 11_208_1.2.10_01.01.14 it should fix it. I’ve had the later up in the app about twice yesterday and told it to update, after sometime of a whirling wheel it tells me the Oven has stopped responding etc etc. But most of yesterday was spent with the Oven off line. Now my router says it’s there but the app cant find it. So thats Wednesday gone because when I reply to Anova they will not get back to me until 05.30 ish UK time the following day. You would think, if it’s only 145 Ovens, they pull some from the factory and flash them themselves and send them out. Seriously unimpressive support.
Is it possible to upgrade the firmware if the oven is not detected in the app? I assume not.
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I’ve just asked them that because I think yes; how else could they do it from California whilst we were asleep (I’m in the UK). You can use the oven across the internet and I strongly suspect the app doesnt talk directly to your oven it goes through their servers, hence when you fire the App up from scratch it doesnt instantly connect. I spent most of yesterday trying to get it back on the network with no luck but wake this morning to see its back. Pinged it - time to live 64 response varied between 55 to 150 milliseconds so it’s there. My guess is though that if our Apps cant talk to it, neither can they!
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Hello lovely people, someone on the Reddit thread posted 7h ago that somehow their oven is back online with an overnight firmware push after them touching the screen before going to bet to keep it awake.
Thread here
Anyone else can confirm? Cheers!
not mine, its not even showing up on the network anymore and support are just talking about a refund.
I heard from Anova customer support. this morning, suggesting that they can fix this remotely, but they still don’t have a timescale. So I doubt the report that someone has an oven working again.
Here’s the email in full;
We are working to resolve the issue remotely through a future firmware update. However, we do not yet have a confirmed timeline for when it will be released.
Given this, we’d like to offer you the following options:
Wait for the firmware update - The issue will be addressed remotely. Our team is actively working on the fix, but a confirmed release date is not yet available.
No longer connected and/or still want an exchange - We are currently working to isolate the root cause and confirming that the units available for exchange also won’t see the same black screen issue. Once this is resolved, we’ll proceed with exchanges upon request and resume sales.
Request a full refund.
Best wishes,
Dean
Thanks for the answers!
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not what I have been told by support this morning…… so I’ve raised another ticket!
@Brent_M What did they tell you?
It’s becoming hard to escape the conclusion that Anova’s tactic is to spread misinformation to prevent a coordinated response from affected customers.
Best Wishes,
Dean
refund route, its like they dont read your reply’s properly and my dude is in the Philippines not at their office , which probably explains why everything takes so long!
Bloody hell, Anova’s crisis communication is all over the place! I was told no exchanges were possible on Tuesday. Now some people are being told they are. What the hell?