I am unable to pair the Anova Oven to my Android Mobile App. The oven successfully connects to WiFi, I am able to see it on the router dashboard. It is authenticated and it is getting an IP address and there is some low traffic between the oven and the internet. However the mobile app pairing process fails at the last step and the oven does not show up in the app.
I have tried to disconnect the mobile app from the 5Ghz network even though I don’t see how that would help and only used 2Ghz on the mobile device itself
I tried restarting the process at least 15 times
I made sure the internet connection at the router is stable
I deleted and did a clean download and install of the Anova Oven app from Google Play Store
I tried the troubleshooting guide that tells you to long press the wifi button, then unplug the stove, the repeat the normal pairing process
My wifi is 2Ghz, WPA2-PSK, Ch = 1, Mode = 11g/n/ax, I use a BSSID randomizer (but it’s not like it would randomize it at the time of pairing! it’s randomized at router reboot only). I feel like none of this is relevant because once again, the oven is able to make a connection and get an actual IP address
Mobile device: Pixel 7 running Android 14
Is there a known bug with the current version of the Android App? Is there a way to reach the oven without the app? Why doesn’t it have a web UI?
I already have. So far their assistance doesn’t go much further than “Have you tried turning it off and turning it back on” despite me proving extremely detailed description of the issue and the issue clearly being pinpointed to the pairing set after the actual WiFi authentication.
After 3 weeks (!!!) of back and forth with Anova support and questions and advice like “is your outlet at least 15A”, “try connecting at 3am” they finally escalated the issue to a team that actually looked at my issue. They confirmed that it was due to a breaking backend change that Anova introduced in August 2023. Since the oven was being used offline until now, the oven did not get a firmware update and the old firmware is not backwards compatible with the new app and the new backend. There is also no way to perform a local update over LAN as far as support told me. The oven does connect to WiFi and to the Internet, but there is no web UI or anything like that. If there is a way to SSH into the oven, they didn’t share it. The warranty on the oven run out in July 2024, and it is now November 2024. As a result, Anova is refusing to honour the warranty since it ended and they have no other recommended approach to remedy the situation. The issue is entirely due to the error made by the Anova engineering team that introduced a breaking change to the backend while leaving no opportunity for the user or the support to perform a manual firmware update. They also are unable to provide a replacement control board.
I have found a solution to my problem. The firmware needs to be flushed locally over the serial debug port. The detailed instructions are available here: Reddit - Dive into anything
I myself am in the exactly same situation as yours. I found your posts very validating to my frustration since I got my oven last week and also agreed that the issue itself is just ridiculous. I did find a post here “kinda” point a direction for people with an oven that is still on the old firmware after they transitioned to AWS. I had tried the steps but no success so far. Just wonder if you had read this post or tried it before. The post about the manual flush is insanely impressive but I just don’t see myself tech savvy enough to give it a shot.
I just got my FT232RL from AliExpress today and I likely won’t have the time to use it until later in December. It cost me 1.26 USD with no tax and free shipping (minimum 10 USD order). The amount of time it took to troubleshoot with Anova staff was actually ridiculous. The actual local firmware upgrade should not be that hard. I will report back once I try it. All it is is connecting the pins to the debug port, and using shell commands. Not as advanced as you might think. Again, I will confirm later.
Thanks for the advice. Yes I agree I don’t know how that such a pain for them to figure out a way to update the firmware locally considering the more troubles they had to go through… Anyway good luck and I look forward to your updates it gives me some hope at least. Thanks again.