WiFi Connectivity - App problems

I’ve seen other threads on this issue, but all of them suggest a litany of troubleshooting steps that seem to yield little to no success for other people struggling to get connected. I think this is because the app itself is the issue, and the suggestions primarily focus on mobile devices or the WiFi network being used.

I have tried connecting via a Samsung Note 9, iPhone 12 Pro, iPhone 6 plus, iPad Pro, and 1st gen iPad Air. They all consistently fail. I have tweaked my network settings with two different routers in every configuration possible, even trying an unsecured 2.4Ghz network just to test it. The APO seems perfectly capable of connecting to the network in a variety of configurations, but the app itself fails to register the APO on the network. Sometimes the app will claim the process has failed immediately upon disconnecting from the APO’s ad-hoc network during the setup process.

I’ve only ever had two successes connecting to the APO, but could not reproduce those successes following the same steps.

The first success involved using my Note 9 as a mobile hotspot with an SSID distinct from the SSID from the network on my router, but sharing the data received from the router. Telling the APO to connect to my phone’s hotspot, I was able to connect to the oven successful and remain connected to it even when I turned off my mobile hotspot, which puzzled me. I updated the firmware on the APO and disconnected from the oven hoping that the new firmware would resolve the WiFi issue and let me connect to my main WiFi network. It did not work and all attempts to reconnect using the same process as before failed.

The second success involved once again using my Note 9 as a hotspot, which I connected an iPhone and the APO to. Using the app on the iPhone, I was able to connect to the oven, but this was not a viable setup as I’d need to have a mobile phone running a hotspot every time I wanted to interface with the oven. I once again tried reconnecting to the main WiFi network and the app failed to see the APO. Attempting to reconnect with the hotspot didn’t work either.

So I’m convinced something is happening at the point where the app disconnects from the APO’s ad-hoc network and reconnects to the WiFi network both devices are assigned to, especially since as I said earlier, the app sometimes fails immediately upon disconnecting from the ad-hoc network.

I’m hoping that Anova will address this issues soon. I just received my APO a few days ago and given I’m finding threads on this issue dating back several months with no resolution, I’m beginning to contemplate a refund on a product I’d really enjoy getting more use out of.

Hi, we are so sorry for the trouble. Please email support@anovaculinary.com and we can get you taken care if ASAP!

Hello, Seems I have a very similar issue. Wifi is always a challenge, while I made a successful connection with my mobile hotspot. I even changed my wifi router to one of the latest (wifi 6, WPA3 etc), but I dont know why but the app doesnt seem to get hooked up with wifi. The most painful part is, it is keep spinning and trying to connect for 3,4 mins then eventually fail then I have to go all over again a few times then I still have the issue.

have you got any better solution from Anova? Im getting fed up with this app, before I think of cooking anyting with this oven.

Please email support@anovaculinary.com and we can have a tech support agent assist you 1 on 1!