Password reset: how?

I need to reset my password for connecting to the device, as I’ve forgotten what it was. But when I ask the app for a password reset link, the website just takes me to a page that says “Your email address has been confirmed” without allowing me to change the password.

The link looks like

which implies it’s a problem with how the password reset request is being handled once received.

Hmm, I don’t have an answer for this. But, I’d email so they can troubleshoot the issue and get you connected.

Thanks. I’ve done that. Let’s hope for a speedy resolution!

Let me know of the outcome! @neilnjae

All sorted now, thanks to some manual intervention by the support team.

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I’m happy it’s sorted! Thanks for keeping me updated. :slight_smile: