I need to reset my password for connecting to the device, as I’ve forgotten what it was. But when I ask the app for a password reset link, the website just takes me to a page that says “Your email address has been confirmed” without allowing me to change the password.
The link looks like
which implies it’s a problem with how the password reset request is being handled once received.
Hmm, I don’t have an answer for this. But, I’d email email@example.com so they can troubleshoot the issue and get you connected.
Thanks. I’ve done that. Let’s hope for a speedy resolution!
Let me know of the outcome! @neilnjae
All sorted now, thanks to some manual intervention by the support team.
I’m happy it’s sorted! Thanks for keeping me updated.