"Something went wrong" message

Anova Precision® Cooker
1

I used my Anova Precision Cooker today. Upon starting the app on my iPhone, I get a “Something went wrong” message.

I tried signing in using my email address and password; it does not seem to be working.

I verified the email address and password combination via the Anova web site.

I also tried removing the app from my iPhone and downloading once again to no avail.

Have you seen this error message previously?

Thanks in advance,
Angelo
anye@caripito.com

2

Hi Angelo! Sorry about this. Not sure what this may be, probably best to have tech support take a look! Can you email support@anovaculinary.com? We will get you fixed up ASAP!

3

Thanks for the prompt reply. I sent an email earlier today. Also, I left a voice mail with this issue.

Thanks,
Angelo

4

Welcome @anyeguevara

I too have seen SOMETHING WENT WRONG. I changed my ‘machine’ from my iPhone to my iPad and connected promptly.

I don’t know what was the difference other than time. I live on a really iffy slow DSL - WiFi connection, and that may have made the difference - trying again a few minutes later.