Skirt Locking Function -- won't come off?

I’ve just got my new precision cooker, new out of the box, haven’t used it yet. I’m trying to take off the stainless skirt, but when I twist it all the way to the left, it won’t come off at all. The twisting mechanism is super stiff as well. Anyone else have this problem?

Thanks in advance!

Contact support

I have not heard of this issue previously in the forums.

After you twist keep working it pulling and twisting a little.  Mine was very stiff at first now it almost to loose.  It loosens up as  you use it.