I was cooking 48 hour short ribs at 144 degrees and every thing appeared to be working correctly. I temperature read 144 degrees and the water was circulating, but when I went to take the short ribs out after 48 hours I discovered the water was cold and my short ribs were ruined. Does anyone know what happened? Is this a defect in the machine? I know the water was the correct temperature after 24 hours because I checked the temp and added hot water into the pan because of evaporation. Can anyone please assist? Should I contact customer service?
Is it possible you had a power outage? The unit does not reset automatically.
Have you tried heating water without any food to see if it is working properly?.
+1 for john.jcb’s suggestion. Was the water still circulating when you went to check after 48 hours? If you check the app, it should have given a reading of 144 for the set temperature and possibly another (much lower) value for the current temperature.