But you stated that all the setup is done over Bluetooth, (since the APC isn’t yet connected to the WiFi), so it shouldn’t matter
Ahh, so the real requirement is that the phone has to use whatever SSID is the 2.4GHz network, that the APC will be using, since you can’t manually set the SSID.
And really, if your 5 and 2.4GHz networks have the SAME SSID it’s better, since the APC will use the correct SSID, but only connect to the 2.4GHz network (since it doesn’t have a 5GHz chip anyway)
So, the WiFi trouble shooting guide here: https://support.anovaculinary.com/hc/en-us/articles/205924616-Precision-Cooker-WI-FI-Connectivity-Troubleshooting needs a rewrite.
This sentence:
Connect your Phone to your 2.4GHz WI-FI network - If you have two network names with the same name - For example “My WIFI Name” and “My WIFI Name-5G” - choose “My WIFI”. The Precision Cooker WI-FI works best with a 2.4GHz connection.
Should say:
Connect your Phone to your 2.4GHz WI-FI network - If you have two network names with the different names - For example “My WIFI Name” and “My WIFI Name-5G” - make sure you are using the 2.4GHz network: “My WIFI”. The Precision Cooker WI-FI only works with a 2.4GHz connection, and will only join the SSID the phone is currently using.
I know I’m being pedantic, but it’s frustrating to follow instructions that don’t seem to sense.