Anova Turns Off and Beeps Loudly

When I set my Anova to cook it gets to temp without any issues but then will randomly stop heating and circulating and just beep loudly. I believe, from doing some reading, that this is supposed to be the water level alarm. However, both times this has happened my water level has been well above the minimum level. This stops my cooking process and I can't get it to reset even if I unplug it and plug it back in. When I do, the device will start and then within 5 seconds will revert to this alarm. I have to leave it unplugged for a few hours and then go back to it in order to get it to restart.

Here is a link to a video to demonstrate what I am talking about.

Open a warranty claim and send it back for replacement.