I had some sporadic issues several years ago with wi-fi connection.
Emailing with customer support proved very beneficial.
The precision cooker pro ( and probably the rest of the precision cooker product line) prefer to connect via 2.4G wi-fi.
Once i turned off the 5G band on my router i was able to quickly connect to my wi-fi.
Following that connection i turned my 5G back on and the precision cooker pro still connects quickly every time i launch the app.
I’ve since migrated to fiber & a different modem/router. I made sure to have a 2.4G network name added to it to support my Anova.
Still works perfectly.
During troubleshooting via email with support i did update my firmware and reset my Anova. Making sure that the wi-fi connection occurred over 2.4G was the ticket. I can start, stop, change temperature or time remotely anywhere i have phone service.
An update from my end of things…
Context: my new pro, like all the others was not hooking up, at that point I checked my settings which were 5ghz on the router & thought, “must ask the IT whiz (wife) to mess around with settings & try again” then promptly forgot, as I am used to just manually programming time temp etc, & the later anova sv’s are indeed a breeze.
Then the other week, I couldn’t log into my favourite recipes…
After numerous attempts I frustratedly incorrectly put in my email address, so in essence a new anova account was made, (& all my favourites were missing obviously)
I left it a few days not having heard anything from my point of contact with anova via chat…
I then tried to hook up the new pro unit with the new account email, on 5ghz router settings (according to my phone) …the SV connected 1st attempt…
& that’s the latest detail I have
So the question is, do I now use the same new account to retrospectively try & connect an older model (spin or stick)!?
Mr Gus, I am very late to this thread but thought I would say I agree with all your comments. I have wrestled for a week+ to get my old anova pc and the app connected. Numerous emails with Anova support culminating in a hands in the air “we suggest you buy a new one” and here is a $25 voucher towards the purchase. Generous I suppose but only if you have faith in the product and want a working app. I have finally, I think, worked out how to manually set a time that will cause the unit to stop after the set time. Although sometimes that works sometimes not.
I suppose what is most frustrating is that none of this is difficult to make work reliably and with easy interface.
I cant even get a proper manual just a useless user manual.
Cheers
Honestly there is no operating manual as it is all online, the one in the box is paper waste realistically.
If you need to stop the unit altogether (not wise normally as temp will climb & food will spoil) then…
Good old fashioned ALEXA / SIri (as a reminder to go & turn off the Anova.
& secondly a high load capacity smartplug OR a high capacity (kWh) capable of 3200 watts (way above that of anova draw) clockwork timer, at least with a decent branded smart plug for your phone you can click it off as needed, or set the pattern if its something you cook regularly.
The Anova CS crew are anything but technical, that is US & more essentially the nice mods / site stalwarts who know far more but don’t get any recognittion or updated product for their considerable time sorting out paid CS problems.
NB for context can you tell me what it is you don’t want cooking then held at temp, as that is what is generally required if not taking it straight out of the water upon time up alert!?
Which model is it, what are you cooking, there is very little variance between models.
You will either have scroll wheel version (start up -2019) or the latter models which were all touch control, short press, long press etc for times if done manually.
Please give further detail as to model (a pic is always good) …if you are having problems with timers etc, but to reiterate there should be circulation even at end of cook if food is in the water for the purpose of not causing hotspots, …I’m guessing I have misinterpreted your meaning (apologies)