Customer support… or lack thereof! How about some response

Love the product(oven). But am unable to use a large part of its abilities due to the fact I have no temp probe. The plug was broken during packaging and is not usable.

An hour after opening the unit I sent an email about this and got a response that one will be sent to me as replacement.

10 days go by nothing. I send another email and said they are waiting for a shipment and will send. Well after many phone calls(one answered) and messages I still have nothing.
I was promised a call by a supervisor. Nothing.

What’s the point of so called service if you can’t talk to anyone or nothing gets done?
And why am I waiting on a probe when you are still selling and shipping out units?
Open one up and send the probe to a customer that has already paid! Or am I to buy another unit, open it up, remove the probe and send it back?

I have many products from the company. They work great but I would warn others about the service tied to these products