Hi guys,
I’m new to the forum and to Anova and not sure where exactly to put my question so I decided to use this section. I ordered a precision cooker wifi yesterday and went through a somewhat confusing ordering process which in the end led me to PayPal and I paid the amount popping up. Everything seemed ok and PayPal send me their email telling me I paid $x to Anovaculinary. I didn’t receive any email from Anovaculinary confirming my purchase which I was hoping for because normally such confirmation gives me the order number and details which I can use to track my purchase. I’m living in the Netherlands, you ship from the Netherlands so I figured it shouldn’t even take a week.
As mentioned, I didn’t get a purchase confirmation but now everytime I open my mailbox, AVG security warns me about an incoming connection request and besides ordering Anovaculinary I didn’t visit any other sites. I figured, maybe you are repeatedly trying to send the purchase confirmation email which gets blocked because of some strange code in it.
As I didn’t get this confirmation email, I send a question through your support page. Like immediately I received an email in my inbox stating : thank you blabla bla Your request (183374) has blablabla. So emails do get through and directly in my inbox. As I didn’t receive an answer yet which I figured due to the different time zones should have gotten to me by now even though it is still another 1 1/2 hour before the 24hours are up (I admit: lack of patience…), I registered with the community. The confirmation email ended up in my spam box, surprisingly as the receipt of my support question didn’t.
Having heard/read some of the mishaps with your site and emails in the past I though raising the question through the support community might be a quicker way to get a response. Actually, I wanted to chat with you guys as both my receipt email and various pages on your site refer to a chat button/function “at the bottom” which function I haven’t been able to find sofar. Either it’s no longer there or I’m turning blind.
Love to hear from you.
Igor
-edit-
the chat function is back after disabling my firewall. Hence it was there and I’m not turning blind.