Heating element stopped working

My Anova is exactly two and a half years old. Thus far it has worked well, however the other day the temperature suddenly started to drop. I have tried it a couple of times since, but the heating element definitely not working anymore. I clean after every use, so that not the issue here.
I”m a little disappointed that a device for which I paid $200, had such a short life.

Please get in touch with Support. They will be able to assist you.

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Thank you, @Ember.