M. thanks for filling in for Alyssa. You are doing a great job.
FYI, there's much more posting action taking place over at Anova's Facebook spot with much of it being of a self congratulatory nature, more like a SV Snap Chat than a SV Twitter. It gets more editorial input and prossible action from Anova people and none of the misdirected Complaint Department contributions seen here.
Anova clearly needs to replace the Support heading here with Complaint Department