I am totally disappointed to Anova.
I ordered a Nano on 18 Nov and got Anova email on 20 Nov saying that my Nano had been shipped and target to arrive HK in 2 days. Definitely a good news to me.
But nearly 2 weeks gone, I still haven't received my Nano.
I checked courier status, it is pending for sender's package to post.
I emailed Anova, they replied I could check with courier as they don't have full access of shipment status.
But I don't think I have more access right than you, base on that tracking no.
Anyway, I emailed courier, they replied they never received my package.
Is it a joke? where is my package shipped to?
I emailed Anova again on 3 Dec, no one reply me till now.
The logistic is messy...
In 2018, can't imagine a package can be lost as everyone of it has a tracking label.
Can anyone help me.?