Need Help with New Nano - Newbie

[ahraitch]

I received the Nano as a Christmas gift. I cooked a pork tenderloin successfully for New Year’s day. I’m trying to get my second cook in and ran into problems. I’m cooking a 3# sirloin tip. I have the device set to 140°F and started at 16 hours. About 5 hours into the cook, I started hearing noises that ranged from a low pitch hum to a high pitched whine to a rattling noise. I could find nothing online that described the sounds, but I did learn that sometimes the impeller gets out of alignment; so I unplugged the device, removed the cover at the bottom and spun the impeller.

When I tried to restart, I had trouble getting the Nano to pair with the app on my iPhone. I was successful ultimately, but I don’t know what I did to get it to pair. I think I was having difficulty getting the Nano to turn on. Once I heard it hum, my phone showed the Nano as connected; and I can see the temp and timer values in the app.

The Nano did not come with an instruction manual. I haven’t found one online. Can someone point me to one? I feel certain that I need to know more about the settings and how to use them.

Thanks. aa

[DonnaSkolnick]

Check your water level. The water level needs to fall between the min and max levels. It also helps, for a long cook, to either use ping pong balls on top to slow evaporation, or depending on the vessel you are using, buy a top to secure over the cooking vessel to slow evaporation. Hope this helps.

[ahraitch]

Thank you, Donna!

I checked the water level and it was between min and max and never fell out of range. I fashioned an aluminum foil ‘lid’ to keep evaporation down. It still had plenty of water when I finally finished the cook. I never figured out what caused the noises. Several times I unplugged it, removed the bottom cover, and spun the knob on the impeller.

It finally worked ok…

Sorry for the bad lighting. It came out ‘medium’. I think I’ll lower the cooking temp on the next one. And, I’ll buy some ping pong balls.

[DonnaSkolnick]

Sorry my suggestion did not work. The beef looks amazing!!! Delicious.