I have an Anova Precision Cooker 120v unit. It worked great for a tenderloin on Christmas Eve but then stopped working when I tried to use it for New Years Eve. The unit still circulates but doesn’t heat the water - the black rubber part just below the temp reader gets hot but the metal part below where the circulator is stays cool. Its very possible its user-error. Any suggestions? I tried calling the anova support # and got dumped into a mailbox to leave a message. Thanks in Advance!
The only way it could be user error would be if you set the temperature of the Anova to room temperature. 
Obviously it worked once and now isn’t - pretty indicative of a defective unit. If I were you I’d either leave them that voicemail or send an e-mail to support@anovaculinary.com
(thinking the e-mail option may be the best use of your time) - give them a couple days to get back to you.
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Seconding what @fischersd said! email support@anovaculinary.com and we can get you set up with a functioning unit.
Thanks! I sent An email just prior to posting my question in the forum. I will wait to hear back.
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